Shipping and delivery



Company and contact information

Tulihelmi
VAT: FI23271874
Paavolantie 7
11120 Riihimäki
E-mail: info (at) tulihelmi.fi
Phone: +358 400 950 973

Prices

All prices include VAT 24%. We reserve all rights to change the terms and conditions, and the prices.

Minimum order

There is no minimum order, but for orders under 10 euros we will charge 1 euro of low order fee.

Payment

We accept the following payment methods (push a payment method and read more):

Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken

Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards

MobilePay

You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Masterpass

Masterpass is a digital payment service that allows you to check out faster by storing all of your payment and shipping information in one secure location.

Pivo

Terms and conditions of Pivo can be found here

Jousto

With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Mash

Mash invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. More information about Mash here

Mash Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Mash Finance Oyj reserves a right to review the credibility and the address information of consumers using Mash invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review.

You can place your order with an Express Checkout option. Pay savely with PayPal.

If you choose a bank transfer, please make a payment to:
Payee: Tulihelmi
Bank account: Nordea FI1511323500239713
Message (Viesti): order number
The order will be sent as soon as payment has arrived.

If you pick up your order from Riihimäki, you can also pay by cash.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Payments via Internet banking, wallets, payment cards (credit/debit), invoice or partial payments are offered by Bambora PayForm, Paybyway Oy. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

Bambora PayForm, Paybyway Oy (VAT FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland
authorized by the Financial Supervisory Authority of Finland
More information here

Delivery

We ship Worldwide. All items are in stock and ready to be sent same or next business day. Free shipping for orders over 40 euros.

MethodPriceDelivery timeTracking
FINLANDLetterfrom 3.00 €4-5 business days no
Plus-letterfrom 4.00 €1-2 business days partial tracking
ÄrräPaketti6.90 €2-5 business days yes
Matkahuolto7.90 €1-3 business days yes
Parcel by Post6.90 €1-3 business days yes
Pick up from Riihimäki0.00 €
EUPriority Mailfrom 3.79 €3–6 business daysno
WORLDEconomy Mailfrom 4.04 €from 12 business daysno
Priority Mail from 5,16 €4-20 business daysno


Ordering
  • To make an order you should register or sign in if are already a registered user.

  • Add items you want to order into shopping cart. Choose if needed kind of earring hooks, size of bracelet or length of necklace.

  • After all needed items are added into shopping cart use link “Checkout” on the top of the page or puch a button “Go to checkout” if you are viewing a shopping cart page.

  • Go through all stages of the checkout – choose delivery and payment methods, postage costs will be automatically calculated.

  • After order is done you'll get an order conformation to your e-mail. Order conformation will include list of item you ordered, order amount and payment information. History of your orders you can check in your account in our webshop.

  • Order will be sent same or next business day. If you have chosen payment via Bank transfer, order will be shipped after we get your payment.

- If your order is only a Gift card, stage of choosing delivery method will be skipped, because Gift card are virtual items.

- If you have a Gift card or a Discount Code – put it's code into “Redemption Code” field at the stage of choosing payment method. Please also choose other payment method (it can be needed if sum of a Gift card is not enough to pay all the order). You can pay shipping costs by a Gift card.


Color difference

Note that item real color may differ from colors you see on photos, because photo is not always able to catch colors as they are in reality. Colors you see on photos also depend on your display settings.

Returns

NOT USED items can be returned within 14 days from the moment they were received, cost of items will be returned to the buyer (only for orders sent by post). Notice, always contact us before returning products! Right for return does not cover items made by order and items which were under influence of force majeure.

- NOTE! Earrings and piercing jewelry can't be returned, because these products can't be resold (Kuluttajasuojalaki 6:16 § 3 ja 4).

Warranty

All jewelry has warranty of 30 days.

Recomendations

It is not recommended to swim and take a shower with jewelry. All jewelry should be used with care, kept in a dark place in individual soft package (this will help to keep colors and save jewelry from scratches). It is not allowed to give jewelry to children.

Repairing

We offer repair services after warranty period. Also out-of-warranty cases can be repaired and charges of every case will be estimated individually.


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