Shipping & Payment



Company and contact information

Tulihelmi
VAT: FI23271874
Paavolantie 7
11120 Riihimäki
E-mail: info (at) tulihelmi.fi
Phone: +358 400 950 973

Prices

All prices include VAT 24%. We reserve all rights to change the terms and conditions, and the prices.

Minimum order

There is no minimum order, but for orders under 10 euros we will charge 1 euro of low order fee.

Payment

We accept the following payment methods:

internet banking account – Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken

payment card – Visa-, Visa Debit-, Visa Electron-, MasterCard- ja Debit MasterCard -kortit

digital wallets – MobilePay, Masterpass, Pivo

invoice or partial payment – Jousto ja Mash

bank transfer - if you choose a bank transfer, please make a payment to:
Payee: Tulihelmi
Bank account: Nordea FI1511323500239713
Message (Viesti): order number
The order will be sent as soon as payment has arrived.

cash - if you pick up your order from Riihimäki, you can also pay by cash.


The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Payments via Internet banking, wallets, payment cards (credit/debit), invoice or partial payments are offered by Bambora PayForm, Paybyway Oy. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

Bambora PayForm, Paybyway Oy (VAT FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland
authorized by the Financial Supervisory Authority of Finland
More information here

Shipping

We ship Worldwide. All items are in stock and ready to be sent same or next business day. Free shipping for orders over 40 euros.

Method Price Delivery time Tracking
FINLAND Letter from 3.00 € 4-5 business days no
Plus-letter from 4.00 € 1-2 business days partial tracking
ÄrräPaketti 6.90 € 2-5 business days yes
Matkahuolto 7.90 € 1-3 business days yes
Parcel by post 6.90 € 1-3 business days yes
Pick up from Riihimäki 0.00 €
EU Priority Mail from 3.79€ 3-6 business days no
WORLD Economy Mail from 4.04 € from 12 business days no
Priority Mail from 5.16 € 4-20 business days no

Ordering

  • To make an order you should register or sign in if are already a registered user.
  • Add items you want to order into shopping cart. Choose if needed kind of earring hooks.
  • After all needed items are added into shopping cart use link “Checkout” on the top of the page or puch a button “Go to checkout” if you are viewing a shopping cart page.
  • Go through all stages of the checkout – choose delivery and payment methods, postage costs will be automatically calculated.
  • After order is done you'll get an order conformation to your e-mail. Order conformation will include list of item you ordered, order amount and payment information. History of your orders you can check in your account in our webshop.
  • Order will be sent same or next business day. If you have chosen payment via Bank transfer, order will be shipped after we get your payment.

If your order is only a Gift card, stage of choosing delivery method will be skipped, because Gift card are virtual items.

If you have a Gift card or a Discount Code – put it's code into “Redemption Code” field at the stage of choosing payment method. Please also choose other payment method (it can be needed if sum of a Gift card is not enough to pay all the order). You can pay shipping costs by a Gift card.


Color difference

Note that item real color may differ from colors you see on photos, because photo is not always able to catch colors as they are in reality. Colors you see on photos also depend on your display settings.

Returns

NOT USED items can be returned within 14 days from the moment they were received, cost of items will be returned to the buyer (only for orders sent by post). Notice, always contact us before returning products! Right for return does not cover items made by order and items which were under influence of force majeure. Jos kuluttaja peruuttaa kaupan, tavara on palautettava viimeistään 14 päivän kuluttua peruuttamisilmoituksen tekemisestä. Kuluttajan vastuulla on tarvittaessa näyttää toteen, että tavara on palautettu määräajassa, esimerkiksi palautuskuitilla.

Kuluttajan on maksettava palauttamisesta aiheutuvat kustannukset, jos ei muuta sovittu verkkokaupan kanssa.

Palatustapauksissa palautus tehdään käytetylle maksutavalle.

Jos haluat tehdä reklamaation tai palautuksen, ota yhteyttä yhteydenottolomakkeen kautta.

NOTE! Earrings and piercing jewelry can't be returned, because these products can't be resold (Kuluttajasuojalaki 6:16 § 3 ja 4).

Warranty

All jewelry has warranty of 30 days.

Recomendations

It is not recommended to swim and take a shower with jewelry. All jewelry should be used with care, kept in a dark place in individual soft package (this will help to keep colors and save jewelry from scratches). It is not allowed to give jewelry to children.

Repairing

We offer repair services after warranty period. Also out-of-warranty cases can be repaired and charges of every case will be estimated individually.